Last Updated: January 10, 2026

At The Vita Shope, customer satisfaction is our priority. We want you to feel confident shopping with us. Please read our Refund & Return Policy carefully to understand how returns, exchanges, and refunds are handled.

Countries Covered

This policy applies to orders shipped within the United States.

Returns

We accept returns for both defective and non-defective products, subject to the conditions outlined below.

Eligibility for Returns

  • Products must be new, unused, and in original packaging

  • Returns must be requested within 30 days of the delivery date

  • Items showing signs of use, damage, or tampering may not be eligible for return

Exchanges

We accept exchanges for eligible products within 30 days of delivery, provided the item meets our return condition requirements.

Return Method & Fees

  • Return Method: By mail

  • Return Shipping Label: Customer is responsible for return shipping costs

  • Restocking Fees: No restocking fees are charged

We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 days.

  • Refunds will be issued to the original payment method used at checkout.

  • Shipping charges (if any) are non-refundable unless the return is due to a defective or incorrect item.

How to Initiate a Return or Exchange

To start a return or exchange, please contact our support team with your order number and reason for return.

Questions & Support

For more details or assistance with your order, contact us:

  • Website Name: The Vita Shope
  • Company Name: The Vita Shope
  • Address: 3306 Mayfield Drive, Johnson City, Tennessee 37604-5922, USA
  • E-Mail: [email protected]
  • Phone: (+1) 646-851-8156
  • Contact Us: Here

Customer Service Opening Hours:

  • Monday to Sunday: 9:00 AM – 6:00 PM (IST / US Time as applicable)
  • Response Time: We aim to respond within 1–2 business days.