1. Overview

At TheVitaShope, customer satisfaction is our priority. We strive to provide high-quality vitamins and supplements. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process as outlined below.

2. Eligibility for Returns

We accept returns under the following conditions:

✔️ The item is unopened, unused, and in its original packaging.
✔️ The return request is made within 30 days of delivery.
✔️ The product is not damaged or expired at the time of return.

Non-returnable items include:
❌ Opened or used supplements
❌ Products that are not in their original condition
❌ Items purchased on final sale or clearance
❌ Gift cards and promotional items

3. How to Initiate a Return

To request a return, follow these steps:

📧 Email us at [customer support email] with your order number and reason for return.
📦 Pack the item securely in its original packaging.
🚚 Ship the product to our return address (provided upon approval).

Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refund Process

Once we receive and inspect the returned product, we will process your refund within 5-7 business days. Refunds will be issued as follows:

💳 Original Payment Method: If eligible, the refund will be credited back to the same payment method used for purchase.
🎁 Store Credit: If preferred, we can issue a store credit for future purchases.

Note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item sent).

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with a photo of the item. We will offer a replacement, refund, or store credit at no additional cost.

6. Exchanges

We do not offer direct exchanges. If you need a different item, please initiate a return and place a new order.

7. Contact Us

For any return or refund-related queries, please contact our support team:

📧 Email: order@thevitashope.com